Return Policy
At Moissanite Diamond Jeweler, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer free returns within 30 days of purchase—no hassle, no stress.
30-Day Free Returns
You may return eligible items within 30 days of the original purchase date for a full refund.
To qualify for a return:
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Items must be unused, unworn, and in original condition
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All original packaging, tags, and documentation must be included
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Items must show no signs of wear, damage, or alteration
Returns that do not meet these conditions may be denied or subject to a partial refund.
How to Start a Return
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Contact our support team at moissanitediamondjeweler@gmail.com
within 30 days of purchase
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We will provide a free return shipping label and return instructions
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Ship the item back using the provided label
Once received and inspected, we will process your refund.
Refund Processing
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Refunds are issued to the original payment method
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Processing time is typically 5–10 business days after inspection
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Shipping fees (if any) are non-refundable unless the return is due to an error on our part
Non-Returnable Items
The following items are not eligible for return:
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Items damaged due to misuse, neglect, or improper care
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Items returned after the 30-day return window
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Final sale or clearance items (if clearly marked at purchase)
Exchanges
If you would like to exchange an item, please contact us at
Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will promptly arrange a replacement or full refund at no cost to you.
International Returns
International customers are responsible for any customs duties or taxes incurred. Return shipping is free, but original customs charges are non-refundable.
Contact Us
If you have any questions about returns or refunds, we’re here to help:
Email:
Website: moissanitediamondjeweler.com